Walnut Size
Walnut Size
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Crafted with heart
Made to capture your pet’s soul.
Uniquely Yours
As unique as your pet.
Timeless Quality
Built to last forever.
Effortless Personalization
Simple, stress-free process.
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For inquiries, reach out via in-app live chat or email support@tigren.com.
ordering process
how it works
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step 1
Choose your pet photo
Upload your favorite photo of your furry (or scaly!) friend. Pick the one that captures their personality best!
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step 2
Customize & make it your own
Select your preferred art style, background, and frame options. Add any personalized touches to make it truly unique.
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step 3
Artist Illustration & Delivery
Our artists will create a stunning hand-drawn illustration from your photo, beautifully delivered and ready to cherish!
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FAQ’s
Can I request a specific style for my pet’s portrait?
You can choose from the styles already available in our store. Each one is carefully designed to match The Aeterna’s signature look, ensuring your portrait fits beautifully within our collection.
Can I customize the background of my portrait?
At The Aeterna, we do not offer fully custom background requests. However, we have prepared a selection of beautifully designed background templates that you can choose from. These templates are carefully crafted to complement your pet’s portrait and maintain the signature Art Nouveau aesthetic that defines our work.
What type of materials are used for the portraits?
Our portraits are printed on matte, neutral white paper (200 gsm) using state-of-the-art printing technology for sharp detail and vibrant colors, with UL certified GREENGUARD GOLD ink.
Frames are available in black, white, and walnut, measuring 1" wide and 3/4" deep, with a clear acrylic front and ready-to-hang backing.
Packaging ensures safe delivery — prints are sealed in archival bags, and framed prints are secured with cardboard inserts.
Can I order a portrait of more than one pet in a single image?
Yes, this is possible for our Modern Pet Portrait style. You can include multiple pets in a single artwork to capture all of your beloved companions together in one beautiful design.
Can I get a portrait without including the name??
Definitely! If you’d like your portrait to be name-free, simply enter "NO NAME" in the name field during checkout.